Refund policy

RETURN AND REFUND POLICY

We want you to feel confident shopping with EliteByChanty. Returns may be requested within 7 days of delivery.

RETURN ELIGIBILITY

To qualify for a return, the item must be:

• Unused and unopened
• In its original packaging
• In the same condition in which it was received
• Accompanied by proof of purchase

For hygiene and safety reasons, opened or used beauty, skincare, body-care, eye-care, lip-care, and personal-care products cannot be returned for change of mind.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us within 48 hours of delivery and include clear photographs of the item and packaging.

We will assess the issue and arrange an appropriate replacement, refund, or other resolution. Nothing in this policy limits any rights you may have under applicable South African consumer law.

HOW TO REQUEST A RETURN

Email chanty19880@outlook.com within 7 days of delivery. Please include:

• Your order number
• The item you wish to return
• The reason for the return
• Photographs where relevant

Items returned without prior approval may not be accepted.

RETURN SHIPPING

For approved change-of-mind returns, the customer is responsible for return shipping costs. If an item is damaged, defective, or incorrect, EliteByChanty will cover reasonable return or replacement delivery costs.

Original shipping charges are not refundable unless the return is due to an error by EliteByChanty or the item is defective.

REFUNDS

Once the returned item has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Your bank or payment provider may take additional time to process and display the refund.

CONTACT

For return or refund assistance, email chanty19880@outlook.com.